Covid 19 - Luxurious Dog andLuxurious Wheelchair Friendly Cedar Log Cabin for Self Catering Holiday Rental

       Luxurious Dog and Wheelchair Friendly Cedar Log Cabin
for Self Catering Holiday Rental
Brynallt Country Park, Welsh Frankton, Near Ellesmere SY129HL

Brynallt Hall   Welsh Frankton   Near Ellesmere   SY12 9HL
+44 (0)1691 624 374
Brynallt Country Park Tel: 01691 624 374
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Coronavirus (COVID-19) Policy

Coronavirus disease (COVID-19) UPDATED 09 September 2020
We fully support the government position that everyone’s health must take a priority and hope that the general public support their policy and bring this terrible crisis to as swift an end as possible by following the guidance given.

Cancellation of Existing Holidays
We are not able to cancel or postpone any holidays if our business is open and our property is available to book. We do understand that you may have vulnerable or elderly guests in your party who wish not to travel. We see this as an insurance matter, and you should therefore contact your travel insurance provider to make a claim. Any guest that does not have suitable insurance and wishes to cancel must refer to our standard cancellation terms and conditions (clauses 8 & 9) that can be found on our website. Please be reminded that you will need to pay any remaining balance even if you wish to cancel.

COVID-19 Health & Safety Planning
We have put together a comprehensive COVID-19 plan for our guests as well as our housekeeping and maintenance teams to ensure their safety from the virus as far as is within our control. We have introduced industry standards and had a Health & Safety consultant produce a policy for each of our holiday cottages. Your safety and that of our own staff is at the heart of our thinking moving forward.

Travel Insurance
Brynallt Country Park has always maintained a strong position in recommending travel insurance with guests starting with our booking confirmations, but we are aware that many people do not choose this option for UK holidays. Unfortunately, this has now left these guests vulnerable to loss. We strongly recommend that you get travel insurance when you book with us.

Cancellation Policy
Our standard cancellation policy can be found in our Terms and Conditions.

Overseas Guests
It is our assumption that all overseas guests will have travel insurance and as such, can make a full claim for their holiday loss. As such, our standard cancellation policy will remain in place.

Thinking of booking a future holiday with us?
We are very grateful for anyone booking our log cabin. This helps us to plan ahead with more confidence. Tourism is the lifeblood of Ellesmere and we really need your support to maintain this thriving sector and the livelihoods of such a large proportion of its population.
If we have to close our property due to a COVID-19 lock down and as such, cannot provide you with your holiday, we would ask you to consider postponing your holiday rather than cancelling it as this would be helpful to the owner of the property. However, we do understand that this is not always possible. If you decide to cancel, we will refund your payment(s) minus the booking fee.
If for any reason (including illness or similar) you are unable to visit – for example, a local lockdown where you live or a government restriction such as that introduced today concerning size of group, we will not be able to refund since we are in a position to provide the service but you cannot take it.
We are not able to cancel or postpone any holidays if our business is open and our properties are available to book. We do understand that you may have vulnerable or elderly guests in your party who wish not to travel. We see this as an insurance matter, and you should therefore contact your travel insurance provider to make a claim. Any guest that does not have suitable insurance and wishes to cancel must refer to our standard cancellation terms and conditions (clauses 8 & 9) that can be found on our website. Please be reminded that you will need to pay any remaining balances even if you wish to cancel.
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